Level of Patient’s Satisfaction in a Government Medical College Hospital in a Rural Area of Haryana

Abstract

Patient satisfaction level is an important and commonly used indicator for knowing the quality of health care in any hospitals. In private hospitals it is vital for survival and in government institutes it affects patient recovery, patient retention, and utilisation of funds. Patient satisfaction is thus an indirect but a very effective indicator to measure the success of doctors and hospitals. The objectives of this survey were: to estimate the Patients’ satisfaction score for the patients of Bhagat Phool Singh Government Medical College for Women and Hospital (BPSGMC), Khanpur Kalan and to identify and report on the strengths and weaknesses of the services provided by this Hospital, to patients, so as to present data to measure performance of this Hospital; in the arena of providing medical care to patients in this state.The data was collected using questionnaire with structured and semi-structured queries and was analyzed using SPSS (version 9) software. It was found that the patient satisfaction here was very high and very few patients pointed out deficiencies. It is boon to the rural society and concept of opening rural medical college should be encouraged.